Refund policy

Hebe team is committed to meeting each customer’s expectations and strives to minimize product returns. However, if you are not fully satisfied with your purchase, you may exchange or return the item within 14 days of receiving it.

We accept returns or exchanges provided that the item is clean, undamaged, in its original condition, and includes all original components. To make a return or exchange, please complete and print the Return Form and include it in your return package.

Send the package directly to: SIA Hebe.Concept, Stabu street 21A, Riga LV-1011, Latvia, or to any of the following parcel lockers:

In the return form, please indicate whether you would like to exchange the product or receive a refund. Kindly note that return shipping costs are the responsibility of the customer.

For refunds, the amount will be credited to the original payment method within 14 days of us receiving the returned item.